Protecting your personal information
At World Animal Protection we rely on people like you, to protect animals from cruelty and suffering around the world. Your dialogue contribution and support is so important. That’s why we are committed to protecting your personal information and being transparent about what we will use it for. This policy sets out how and why World Animal Protection collects and uses your personal data, and how we keep it private and secure.
If you have any questions about this policy or how we use your personal data, please call 0800 316 9966, email firstname.lastname@example.org or write to Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB.
Who are “we”?
World Animal Protection is registered as a Charity in England and Wales (Registered Charity 1081849) and as a Company Limited by Guarantee in England and Wales (Registration No. 4029540). The Company has two subsidiary companies: World Animal Protection Trading Company Limited (Registration No. 2880146) and World Animal Protection Executor Service Limited (Registration No. 3106147). The registered office of all these entities is 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB.
In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to both our Charity, the company and the subsidiary companies.
Our international office is in London, and we work with World Animal Protection offices around the world. Our offices are linked through collaboration agreements that ensure we work in a unified and consistent way, supporting a strategy developed by staff worldwide.
What information do we collect from you and why?
When you register for any of our online events, email or write to us with an enquiry, or interact with us in any other way, World Animal Protection may collect personal information about you, such as your:
- Email address
- City (optional)
During the online event we may also collect details of you such as: (If an event is being recorded, we will always notify you in advance).
- Event recording
- Imagines and Audio captured in recording
- Responses to the featured moderated Questions and Answers (Q&A)
We may also collect details of your visits to our website*, including:
- location data, web logs
- resources that you access
*For more details, please see our policy on ‘Cookies ’
We may obtain information about you from other sources, such as from:
- Event Registration platform host such as Co-mana, Eventtia
What we do with it
- We may use your email address to provide you with further details of the event and information that we think may be of interest to you (see Direct marketing below).
- We may share links of the recorded sessions of the event “symposium” with you by email.
- We may contact you after the event to follow up on related discussions as part of our external engagement.
- Names will be used to identify attendees and confirm registration.
- We may give you the information you asked for – such as responding to correspondence you have sent to us, sending you information for events you have signed up to.
Direct marketing includes any communications we send you promoting the aims, ideas and work of World Animal Protection, including news, campaign updates, appeals and other ways you can support our work.
We will only contact you by email, telephone and SMS if you have given us your consent to do so for direct marketing purposes.
Who may we share your information with?
We will not sell or swap your information to or with any third party.
Your information, including emails and other correspondence, may be passed internally within the World Animal Protection Group to ensure you are connected with the most appropriate resources. This is usually to connect you with your local World Animal Protection office.
This may involve your personal data moving outside your country of residence. When this happens, we ensure that appropriate safeguards are in place to protect your personal information and to keep it secure. If appropriate safeguards do not exist, we will only transfer your personal data with your explicit consent, after informing you of the possible risks of such transfer.
We do not publish delegate lists for the event; however, your name may be visible to others attending the event.
Event recordings may be published on our intranet, websites and amongst the wider World Animal Protection group. We sometimes use trusted third parties to process your information on our behalf because it is more economical to outsource some processing than to do it in house. These third parties are bound by contract requiring them to keep your details safe and secure, and to use your information only to fulfil the service we have specifically asked them to provide. When they no longer need your data to fulfil this service, we ask them to dispose of your details securely, in line with our procedures. Otherwise, we will only share your information when obliged to disclose it by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or if we have your consent.
How long will we keep it?
World Animal Protection will retain data for as long as is necessary for the particular purpose or purposes for which it is obtained and in line with the requirements of data protection legislation, taking into account factors such as the content and sensitivity of the data, the purposes for which the data is processed, and any legal or business requirements. We will securely dispose of your data when it is no longer necessary to retain it.
How do I control my personal data?
Your personal information belongs to you and we want you to feel in control of it. Here’s how you can exercise your rights.
You have the right to request a copy of the information that we hold about you. Please put your request in writing to the Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB, together with two forms of identification (Current passport (the page with your personal details); driving licence; birth certificate; utility bill from the last 3 months; current vehicle registration document; bank statement from the last 3 months; rent book from the last 3 months. We don’t store this identification. It’s used solely to verify the requester’s identity.). It’s helpful if you explain what particular records you’re seeking, but you don’t have to say.
You have a right to ask us to correct data that we hold about you that is inaccurate or incomplete. To do this, please send details of the changes you want us to make to email@example.com or call us on 0800 316 9966 or email. We may ask you for another form of identification.
In certain circumstances you can ask for the data we hold about you to be erased from our records or transferred to another organisation. Where certain conditions apply, you have a right to ask us to restrict the processing of your personal information. You also have the right to object to certain types of processing such as direct marketing (see Direct marketing section above) or automated processing or profiling.
If you would like further information on your rights or wish to exercise them, please write to our Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB or email firstname.lastname@example.org. If we are unable to fulfil your request, we will provide you with a reason as to why.
How do I make a complaint?
If you wish to make a complaint about how your personal data is being processed by World Animal Protection (or any third parties we use to help process your data), or how your complaint has been handled, please see our complaints policy.
Changes to this policy
Last Updated 8th October 2021